The practice of BSM has faced several challenges that have impacted the effectiveness and adoption of the technology, leaving it with low adoption and a gap in its place.

According to Gartner, by 2021, 70% of business service management programs will have been replaced by a combination of business value dashboards (BVD), IT operational analytics (ITOA), application performance monitoring (APM), and network performance monitoring and diagnostics tools (NPMD).


Register now for your complimentary copy of the Gartner report, BSM Is Dead; Use Other ITOM Tools to Convey Value and Manage Operations, to understand why a best-of-breed approach, including tools like ITOA, APM and NPMD along with business value dashboards, should be used to replace BSM.

Learn how to:

  • Build a risk mitigation and migration plan where BSM deployments continue to deliver business prioritization of operational activities
  • Deploy BVDs in conjunction with ITOA and monitoring tools to provide the Operational Intelligence to rectify and improve IT operational performance
  • Replace BSM with BVD where BSM use cases are limited to business metrics reporting

Gartner BSM is Dead; Use Other ITOM Tools to Convey Value and Manage Operations. Gary Spivak, Vivek Bhalla, Refreshed: 20 February 2017 | Published 09 March 2016

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