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Retailers: Deliver Frictionless Experiences to Omnichannel Customers

Online purchases and in-store pick ups have increased exponentially since the start of the pandemic, and are here to stay. This rapid spike in retail digitization requires a new approach to minimize downtime and provide shoppers with frictionless experiences.

As such, retailers are turning to Splunk for complete visibility into both online stores and in-person systems, and correlation of IT performance with customer actions and business performance to avoid poor customer experiences.

Read Retailers: Deliver Frictionless Experiences to Omnichannel Customers to learn about:

Retailers: Deliver Frictionless Experiences to Omnichannel Customers
  • The advantages of Splunk for retail
  • How to monitor revenue and business performance and analyze KPIs in one view with the One Dashboard Model
  • How Dell.com achieved 99.9% availability and reduced MTTR from hours to minutes
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