Brief
Top Hidden Costs of Downtime in Communications and Media
With downtime costs for communications and media organizations surging, outages and service degradation are no longer just IT and cybersecurity headaches — they are boardroom-level threats. Fueled by digital complexity, more sophisticated cyberattacks, and AI, organizations are facing serious financial threats related to brand trust, stock value, and long-term growth.
Based on a survey of communications and media executives from the Global 2000, our research reveals:
- Communications and media companies lose an average of $266 million a year to unplanned outages and suffer an average 2.7% stock price drop after a single incident.
- Organizations lose an average of $80 million in revenue per year from downtime incidents. And run up $74 million in contractual and legal costs.
- While 78% of survey respondents say AI reduces the overall risk of downtime, every communications and media leader surveyed admits their organization has experienced AI-related downtime.
Download The Hidden Costs of Downtime in Communications and Media to help minimize loss, ensure operational stability, and protect your bottom line.
