Investments in digital transformation initiatives have skyrocketed since COVID-19. Organizations have pivoted to entirely new business models to support flexibility, efficiency and cost control. Mission-critical services of all kinds are being digitized, like online shopping experiences, remote learning, medical care through telemedicine or automated supply chain optimization. While 2020 wasn’t easy for any organization, those that are thriving have embraced a digital service mindset.
Read Seven Steps To A Successful Digital Transformation Strategy to learn: