Every IT person knows the drill: your day is filled with balancing and juggling. Your best-laid plans to be proactive and prevent problems by doing things like updating neglected servers with the latest security patches or rewriting an old monitoring script go right out the window once the phone starts ringing.
The reality for administrators in small IT environments is that there are too many tasks and too few hours in the day. You’ve got a lot of headaches but we feel your pain and have a solution for you. Read on.