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The Essential Guide to Data-Driven Business Operations

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How process mining can help you improve sales, finance and manufacturing, customer service and more


BizOps pros have a challenging job, constantly digging through operational data trying to make systems run more efficiently. Every answer leads to more questions — and more late nights spent manipulating data in spreadsheets. You need a way to make the data work for you so that you can spend your time improving your business.

Process mining is a data-driven approach to optimizing business operations that does the grunt work for you, ingesting data from multiple systems, collating and correlating it and making the results available for action.

In this e-book, you’ll learn how process mining can help you:

  • Quickly spot bottlenecks and issues that drain away efficiency — and money
  • Map the actual performance of your systems in real time, using KPIs you select
  • Use data from nearly every business process, from billing to supply chain to customer experience and more
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