Observability Leads to Clearer Customer Insights
“Observability is about getting answers to questions that we didn't know we’d have to ask,” says Irwin. “When I think about observability, I'm thinking from top down and bottom up. It’s the actionable insights you collect from your entire system, not just one piece, that tells you the health of your environment,” Miller says.
Adopting the Splunk Observability Suite, which includes application performance monitoring, infrastructure monitoring and synthetic monitoring, has given Quantum Metric full-stack visibility into their increasingly complex environment.
The easier Quantum Metric can see how their code releases are working, the faster they can make product improvements. Ultimately, this level of observability has led to a better understanding of customer behaviors, allowing the team to measure customer impact more effectively.
Thanks to full-fidelity ingestion of logs, metrics and traces, the team now sees what’s happening across their infrastructure and applications — insights that otherwise would be impossible to account for. With full-stack, end-to-end visibility, they can be sure that demo sites are running and understand how their services are working together to deliver value to their customers. “The Splunk Observability Suite pulls some of our raw metric data right out of the Google Cloud environment and displays that for us on intuitive dashboards,” Miller says. “That alone is a big win because that takes a lot of effort out of doing some other type of a tool deployment.”
Splunk’s Observability Suite even allows Quantum Metric to mitigate risk to their customers by using it as a metric store for canary releases. The team can implement changes for a small group of users and observe the impact before rolling it out to their entire base.