New Insights, Better Business Outcomes
Arlo relies on Splunk for full operational visibility, which helps the company maintain its competitive edge, innovate faster and improve the experience. “Customer satisfaction is very important to us,” says Suma Potluri, senior manager of cloud infrastructure.
Thanks to this monitoring, Arlo turns its real-time data into action. With previous tools, the mean time to investigate (MTTI) a single production incident could span days, resulting in frustrated team members and costly productivity losses. But thanks to Splunk, Arlo has slashed MTTI from days to hours — or, in many cases, minutes. “Our lower MTTI helps us inform our customer support teams of incidents right away, so they can better serve our customer,” Kinwar says.