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Use Case

Incident response

Make on-call less stressful. Send the right alerts to the right people at the right time for improved collaboration and issue resolution.

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 challenge

On-call stress and chaos leads to burnout and frustration

On-call teams are under enormous pressure to acknowledge and resolve incidents before they impact users. And services are more complex than ever, making alerts difficult to prioritize, route and resolve because they lack context. All these factors add stress and can lead to burnout for incident responders.

solution

Resolve incidents faster with Splunk

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Automate incident response

Get the right alerts to the right people, reducing time to acknowledge and resolve.

Empower IT and DevOps Empower IT and DevOps

Empower IT and DevOps

Enable a complete ChatOps experience by integrating with your IT stack and incident reporting.

Make on-call easier Make on-call easier

Make on-call easier

Offer a better mobile on-call experience to reduce burnout.

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Simplify on-call scheduling

Streamline your on-call schedules and better manage escalation policies. From rotations to overrides, you can automate all the essentials.

Splunk On-Call has the most sustainable on-call schedule I’ve ever experienced

Bethany Ross Abbott, Technical Operations Manager, NS1

Escalate incidents automatically

Mobilize teams to solve problems quickly with automated escalation policies, suggested responders, team views and war-room setup.

In 12 months, our mean time to acknowledge came down from four hours to 20 minutes. Now we’re three years in, and we’re under two minutes.

Earl Diem, IT Operations Manager, PSCU
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Collaborate on mobile

Break away from desktop with native iOS and Android apps and receive metadata-rich notifications directly to any device. Act, resolve, reroute and even snooze alerts right from the app.

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reduction in mean time to acknowledge

— PSCU Customer Story

ProductS

Powerful, scalable capabilities for IT and DevOps

Reduce lag time between alerts and notification. Build an environment of continuous improvement. And improve on-call wellbeing by offering greater flexibility.

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integrations

Works with your stack

Splunk On-Call supports more than a hundred alerting sources, including IT service management tools.

Learn more about incident response

Incident response is the process of identifying, analyzing and resolving IT incidents in real time, using a combination of computer and human investigation and analysis to minimize negative impacts on the business.

In general, IT teams try to prevent incidents through regular software updates, event monitoring and other practices. Ideally, they have enacted an incident response plan to quickly resolve incidents and identify the root cause to prevent future occurrences.

IT service management (ITSM) typically defines an incident as any unplanned disruption, or impending disruption, to an IT service. Anything from degrading network quality to running out of disk space to a cyberattack would qualify as an incident.

Security incidents are one incident type, including anything from an active threat to a successful data breach. Security incidents can originate inside or outside of an organization. Examples of security incidents include:

  • An employee using a work computer to access a gambling website
  • A vendor downloading data they’re not authorized to view
  • A malware attack

Incident response is one part of the overarching incident management practice. Incident management is the process of identifying and correcting IT incidents that threaten or interrupt a business’s services. Incident management aims to keep services running or — if they’re taken offline — restore them as quickly as possible, while minimizing the impact to the business.

Where incident response deals solely with how you respond to incidents once they happen, incident management encompasses incident preparation, early detection, and ongoing analysis, prevention and documentation.

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Work smarter. Increase efficiency and productivity. Make on-call more manageable.