Sales

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Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Role Summary

The Splunk Global Partner Operations team is on a mission to inspire, inform and enable Splunkers worldwide! We are searching for a highly motivated individual ready to support Partner Lifecycle activities at Splunk. This person will act as a high energy, innovative, collaborative relationship builder, experience visionary, and business partner, working across organizations both within and outside the Global Partner organization.

Reporting to Splunk’s Sr. Manager of Partner Strategy & Operations in the Global Partner Organization, this role is global in scope and ideal for an experienced Business Analyst who thrives in a high-growth, fast-moving and highly collaborative, matrixed environment and who is committed to delivering engaging, agile, scalable and most importantly, impactful learning experiences. This individual works with a spirit of positive “can do” energy, flexibility, attention to detail and proactiveness. While this role does not require actual training delivery, applicants should be natural facilitators and collaborators who are comfortable hosting events and managing a virtual classroom when needed.

Meet the Team

This Partner Onboarding role is a hands-on, global role that will liaise closely with Global Partner leadership, Sales Operations, IT Services, GTM and cross-functional partners with the goal of driving time to productivity for our partners which ultimately impacts customer satisfaction and success.

Responsibilities

Support Partner lifecycle (Onboarding, Progression, and Offboarding) and Deal Management desk
Supports Partnerverse helpdesk (contact onboarding and LMS provisioning)
Provide consulting/advocacy on Partner Operations
Support internal audit requirements
Coordinate on Partner Compliance requirements and Contracts/Agreements
Identify process gaps and looks for process automation/improvement/s opportunities
Support Partner project rollouts, fixes, enhancements and improvements
Partner with Sales Leadership and IT Enablement teams to identify system gaps and gain insights to advise and prioritize on existing and future enhancements
Participate on Partner Program initiatives
Monitor Slack, e-mails, and various online and offline support channels to respond to Partner inquiries and support requests
Provide functional guidance on Legal and Partner Experience initiatives
Facilitate Leadership for operational questions and tool/system/s functionality
Actively review new technology and creative approaches to evolve onboarding experiences

Requirements

3+ years in partner lifecycle management
Demonstrated experience managing onboarding program design, development, and deployment successfully with measurable results at a mid to large size tech company
Operational skills with ability to vision and build scalable, repeatable programs
Change management skill set working with a sales ecosystem.
Ability to represent concepts, vision and objectives and communicate across business partners supporting the build of role relevant learning experiences
Well-organized; able to manage multiple tasks and results at one time, and prioritize in a high-pressure often changing environment
Collaborative and agile working style with success networking and building relationships to support cross team engagement and alignment
Tenacious, persistent and employs a “can do” attitude
Experience working with Salesforce Or similar enablement platforms a plus
Previous sales (quota carrying) experience a plus

Splunk is an Equal Opportunity Employer

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Salary Range: $86,600 - $130,700

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long -term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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