On-call teams are under enormous pressure to acknowledge and resolve incidents before they impact users. And services are more complex than ever, making alerts difficult to prioritize, route and resolve because they lack context. All these factors add stress and can lead to burnout for incident responders.
Get the right alerts to the right people, reducing time to acknowledge and resolve.
Enable a complete ChatOps experience by integrating with your IT stack and incident reporting.
Offer a better mobile on-call experience to reduce burnout.
Streamline your on-call schedules and better manage escalation policies. From rotations to overrides, you can automate all the essentials.
Splunk On-Call has the most sustainable on-call schedule I’ve ever experienced.
Mobilize teams to solve problems quickly with automated escalation policies, suggested responders, team views and war-room setup.
In 12 months, our mean time to acknowledge came down from four hours to 20 minutes. Now we’re three years in, and we’re under two minutes.
Break away from desktop with native iOS and Android apps and receive metadata-rich notifications directly to any device. Act, resolve, reroute and even snooze alerts right from the app.
Reduce lag time between alerts and notification. Build an environment of continuous improvement. And improve on-call wellbeing by offering greater flexibility.
Prevent incidents before they impact your customers with machine learning-driven alerting and anomaly detection.
Get full-fidelity visibility into every cloud and every service across your entire tech stack with real-time metrics monitoring and alerts.
Get a 360-degree view of all your business-critical services, with KPI-driven monitoring and up-to-the-minute dashboards.
Works with your stack
Splunk On-Call supports more than a hundred alerting sources, including IT service management tools.
Incident response is the process of identifying, analyzing and resolving IT incidents in real time, using a combination of computer and human investigation and analysis to minimize negative impacts on the business.
In general, IT teams try to prevent incidents through regular software updates, event monitoring and other practices. Ideally, they have enacted an incident response plan to quickly resolve incidents and identify the root cause to prevent future occurrences.
IT service management (ITSM) typically defines an incident as any unplanned disruption, or impending disruption, to an IT service. Anything from degrading network quality to running out of disk space to a cyberattack would qualify as an incident.
Security incidents are one incident type, including anything from an active threat to a successful data breach. Security incidents can originate inside or outside of an organization. Examples of security incidents include:
Incident response is one part of the overarching incident management practice. Incident management is the process of identifying and correcting IT incidents that threaten or interrupt a business’s services. Incident management aims to keep services running or — if they’re taken offline — restore them as quickly as possible, while minimizing the impact to the business.
Where incident response deals solely with how you respond to incidents once they happen, incident management encompasses incident preparation, early detection, and ongoing analysis, prevention and documentation.