CloudOps refers to cloud operations, a combination of network, security, performance, device management, help desk and other tasks that keep cloud-native applications and underlying infrastructure up and running.
Some see CloudOps as a continuation of ITOps, the operations and processes that an IT department administers within an organization. But the more accurate way to define the relationship between the two is that CloudOps uses IT operations (and DevOps principles) applied to a cloud-based architecture to improve and accelerate business processes. CloudOps, however, is more than just ITOps, because cloud-based applications and data management additionally require new technology, new tools and new skills. The primary objective of CloudOps is to eliminate downtime for cloud computing and therefore make continuous operations a reality.
With the rise of cloud, organizations also increasingly require dedicated cloud engineers who apply a mix of business and technical expertise to assess a business's infrastructure, provision servers, migrate different functions to a cloud environment and link to cloud services — often with at least one of the major cloud providers.
Cloud operations are proactive, not reactive; problems are solved before they occur. Is a storage instance having performance issues? CloudOps helps identify the problem so you can move data from one system to another before the first malfunctions. Is an attempted attack spotted? CloudOps makes sure the alert goes out and can even execute the actions required to block the IP address. Through cloud operations, these activities and remediations can be automated, so that the end user experiences zero hiccups with cloud applications and data.