IT event grouping is the practice of grouping related IT events into a single event to help IT administrators more easily identify, diagnose and resolve problems in cloud environments. As such, IT event grouping is a core function of Information Technology Service Intelligence (ITSI) software, and key to incident intelligence activities.
An event is any instance of data that indicates a state change in the cloud environment, such as a user login, an application error, an account lockout or any number of other system activities. A typical large-scale cloud environment produces a “storm” of thousands of events each day, and traditional IT tools don’t provide any insights into the underlying issues behind them. As a result, event storms can make it exceedingly difficult for IT teams to determine which events are relevant and to discover relationships between them. That often leads to multiple tickets, duplicate investigations and fragmented information about the problem in question.
To overcome these challenges, cloud monitoring solutions employ a technique called IT event correlation, which automates the process of collecting, grouping and analyzing infrastructure events. It identifies relationships between the events to detect problems and uncover their root cause. As a result, it effectively enables IT teams to see through event storms to the underlying causes of events and then determine how to fix them.
In the following sections, we’ll look at how event grouping works to make it easier to identify patterns in cloud infrastructure data. We’ll also look at the benefits and challenges of event grouping and how you can get started using this practice in your organization.