Customer Success and Support

Krakow, Poland

- Hybrid Remote

Apply Now

Join us as we pursue our disruptive new vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success.

Role:

Are you an upbeat operational and analytics fanatic, with deep SaaS, Business Operations or

Sales Operations experience? Do you enjoy ‘digging into the data’, mining for insight, and finding

ways to positively improve performance and insight? Would you like to play a key role in the

success of our rapidly growing Customer Success and Software Renewals business?

If so, Splunk is looking for an experienced, results-driven candidate with extraordinary skills in system, process, and data operations to support a fast-moving and fast-growing team of Retention and Renewals experts in our commercial Renewals Business. Working inside the Splunk Renewals and CSM Operations Team, the Renewals Operations Analyst will provide dedicated support for our growing commercial Renewals practice.

Responsibilities (I want to, and can do that...):

- Providing dedicated operational support to our COE Practice within the Renewals Business,

including quoting services, customer outreach, deal level analysis, and ad hoc reporting.

- Developing a deep understanding of the existing landscape of infrastructure, tools, and data

that are available to support the Retention and Renewals business.

- Being incredibly familiar and hands-on with the data and metrics of the business, able to

adapt reporting and create visualizations that are needed for outward and upward

communication.

- Maintaining a renewal forecast dashboard, working closely with Renewals Management and

Renewal Sales Reps to capture status updates, ensure forecast accuracy, and proactively

research and address data gaps.

- Providing Customer Success Managers and Renewal Sales Reps with expert operational

support, answering questions related to subscription entitlement, performance metrics, and

deal structure.

- Passionate about driving Splunk’s Cloud/Term renewal strategy, including supporting target

setting, coverage modeling, capacity planning and forecasting in partnership with Renewals,

Sales, Sales Operations and Finance.

- Finding practical ways to bring together data and insights to monitor and direct the

performance of the business.

Requirements (I’ve already done that or have that!):

- 3+ years in a similar operational/analytics role: Supporting Sales Operations, Customer

Success, Professional Services or similar.

- Practical, current, hands-on knowledge of Enterprise Sales Infrastructure, such as Salesforce

CRM/CPQ and Renewals Management/Recurring Revenue Management software (i.e.

Gainsight).

- Familiarity with data management and analytics solutions, such as Tableau (or similar), BI

tools, scripting, SQL, and an absolute Excel Legend!

- Solid understanding of SaaS and/or Enterprise Sales business model with understanding of

customer lifecycle measures and revenue streams.

- Experience supporting a quota carrying sales/renewals team and driving sales productivity.

- Excellent verbal and written communication skills, including effective listening; composing

clear, concise correspondence, internal policies, procedures, presentations, and reports.

- Possess a keen business insight with the ability to handle, analyze and track data for a

sophisticated and often complex process.

- Strong analytical skills and can accurately summarize and present complex principles to an external audience.

- Education: An academic background in a numerate field (Mathematics, Computer

Science, Statistics) is a bonus, or similar foundational skills through experience.

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Apply Now

Explore open roles >

Splunk's Hiring Practices

^{Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.}

^{We value diversity, equity, and inclusion at Splunk and are committed to equal employment opportunity. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.}

^{Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. Splunk is impacted by the mandates outlined for U.S. Government contractors in President Biden’s Path out of the Pandemic: COVID-19 Action Plan. As a result, Splunk requires U.S. employees, whether assigned to an office or 100% remote, to provide proof of full vaccination, as defined by the CDC. Splunk provides reasonable accommodations for employees who have qualifying medical or religious reasons.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.}