Customer Success and Support

- Hybrid Remote

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We are seeking an outstanding candidate to evangelize the business value of Splunk inside and outside the company. Be consultative on the value selling process with field sales teams and sales leaders supporting opportunities with new and existing Splunk customers. This is a great opportunity for a sharp, eager Value Consultant interested in jumping on board with one of the fastest growing companies in the world in Security and Observability. This role has high executive visibility and an opportunity for growth within the organization. Buckle up and come along for the ride—we won't forget to have fun along the way.

Responsibilities: I want to and can do that!

Lead and engage customers on showcasing Splunk’s business value through articulating Splunk differentiators to solve customers’ business challenges.
Partner as a consultant on the value selling process with field sales teams and sales leaders supporting opportunities with new and existing Splunk customers.
Develop new methods and/or leverage existing value selling methods based on field and customers’ feedback.
Lead in engaging clients by conducting interviews using methodologies that build business value to determine the business case that can be realized by the customers.
Research & understand client business goals and initiatives and align Splunk solutions' value to them.
Develop strategic business and financial analysis (e.g. Return on Investment, IRR, Payback period, ect.) in support of opportunities.
Support Splunk’s on-boarding process and ongoing field enablement efforts with value consulting training, knowledge management, etc.
Contribute to demand generation and thought leadership through executive presentations, blogs, webinars, speaking opportunities, whitepapers, etc.
Regularly provide account insights to key collaborators in product management, marketing, engineering, and Splunk’s senior leadership.

Requirements: I’ve already done that or have that!

Ability to understand customer needs, business challenges and position appropriate solutions. Effectively build positive relationships with key customers at C-suite level
Proven experience in research, presenting and translating customers’ challenges into workable solutions
Strong collaboration and relationship-building skills to work effectively with cross-functional teams.
Good understanding of how IT supports the business
Strong business case crafting and analysis skills
Ability to demonstrate strong consultative selling skills approach
Strong experience with written and verbal communication as well as presentation skills at executive level.
Ability to demonstrate strong industry knowledge in multiple areas
Strong influencing without authority skills
Proven self-starter
Executes conscious control of time spent on specific activities to increase efficiency and productivity
Demonstrates ownership of job responsibilities through transparency about sales performance and potential challenges
Master’s degree (preferably) or Bachelor’s degree or equivalent experience in Economics, Computer Science, a related or work experience.
Prior experience in a consulting firm is a bonus
Bilingual English and Japanese

Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

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