5. Standardize and update your environment: Security and interoperability are two key factors that affect IT platform performance. The absence of standardized, checklist-style processes make it easy for administrators to inadvertently overlook some parts of the IT environment, creating new risks and bottlenecks throughout the environment. Standardization is achievable through processes such as ticketing, service calls and troubleshooting.
6. Automate with AI and ML: Artificial intelligence (AI) and machine learning (ML) are already being employed in ITOM tools to automate simple tasks in IT. Using these advanced technologies in IT operations management software is one of the most effective ways to reduce the workload on IT teams and free them up to address high-priority tasks. Advanced ITOM software also alleviates the monotony of repetitive tasks that might be prone to errors. AIOps can also help support IT teams with analytics, patching, data storage and other critical functions.
7. Adopt zero trust: Zero trust is already used heavily in cybersecurity, which is why it is important in both IT and service operations in general. As part of device management, it means strict access control across all endpoints by assuming that any user, IT asset, or resource is untrustworthy until verified. Thus, access must be granted continuously and only as needed.
The architecture of a zero trust network needs to be highly customized, created around a set of protocols unique to the organization, while also requiring next-gen tools for mapping and data processing. It’s important to note that zero trust is more than an architecture — it’s a philosophy about security. Incorporating this mindset into an IT operations team is an important first step.
8. Maintain company culture: IT systems rely on the inputs of everybody on the team. Empowering them through frequent feedback, open communication and regular training is important to keep the team’s skills and knowledge up to par.
That said, friction caused by differences in culture and personal preferences can complicate collaboration. IT management needs to bring people together to align with the company’s culture and values. Keeping everyone on the same page will also help ensure that the C-suite remains supportive of your efforts.
9. Bring IT and business together: Some IT reports on metrics and analytics are scarcely useful anywhere outside the IT department. The role of ITOM is to bring the technical and business sides of IT together, and ensure that reports and dashboards expand to demonstrate impact to the business’ bottom line.
For instance, organizations can adjust reporting to be specific to ROI and revenue, allowing the team to demonstrate its direct impact on the business, while giving it a better chance of winning more budget resources.
10. Invest in modern tools: 86% of IT operations teams are using at least some legacy infrastructure, such as outdated firewalls and aging desktops and laptops. Old equipment and software systems have big problems with reliability, compatibility, and bugs, making them a high cybersecurity risk.
Modern tools and software can provide end-to-end observability while reducing complexity and downtime. Using modern ITOM tools can help organizations find issues and remediate faster by providing more in-depth metrics and speeding up processing times. Having full visibility into the stack will also enable IT teams with proactive management and analytics.