Early on, in our first days with Splunk, we achieved ROI on a 50GB license within a matter of 90 days.
SaskTel Gains Fast ROI, Embraces Enterprise-Wide Analytics Strategy
When people in Saskatchewan, Canada need a new phone, lightning-fast internet, TV service or business communication solutions, they turn to SaskTel, the region’s leading Information and Communications Technology (ICT) provider.
At SaskTel, providing top-notch customer service is a high priority, so it adopted an enterprise-wide infrastructure monitoring, security and predictive analytics strategy. Since deploying Splunk Enterprise, SaskTel has seen benefits including:
- Return on investment (ROI) in 90 days
- Protect customer privacy with new process for call traces
- Ensure excellent customer service standards
- Speed time to introduce new products to market
Challenges
- Needed scalable solution for enterprise-wide IT and security visibility
- Manual, lengthy and error-prone call trace process took hours
- Maintain excellent customer experience
Business Impact
- ROI in 90 days
- Enabling call traces in seconds
- Enterprise-wide infrastructure and security monitoring, troubleshooting and predictive analytics
- Bringing new products to market more quickly
- Providing customers with needed services information
Why Splunk
In 2012, Jeff Pasnak, a technical analyst in the IS division at SaskTel, set out to improve processes by gaining visibility into every syslog server in the corporation. “We had been working with syslog and had built various front ends with open source tools, but that approach wasn’t scaling,” says Pasnak.“We were spending far too much development time trying to create visualizations for people.”
“We evaluated other vendors and none fit,” says Pasnak. “The desire was to move toward more predictive analytics. If we could stitch those two pieces together, we could understand the cause and move toward where we are now — predicting when things are going to happen or make sure that they don’t happen at all.
“Early on, in our first days with Splunk, we achieved ROI on a 50GB license within a matter of 90 days,” says David Yaffe, technical analyst, SaskTel.
