With Splunk Enterprise and the Machine Learning Toolkit, César Mendoza, application development manager, Strategic Systems and Innovation, and his developer team are able to troubleshoot server issues quickly. Results have been positive — issues are solved faster. And, as Mendoza moves forward, predictive analytics will provide further insight into hotel room occupancy and more. What’s more, Mendoza notes that partnering with the Splunk Machine Learning Advisory Program, which helps customers to solve business challenges using the Splunk Machine Learning Toolkit, has added value.
With Splunk software, Hyatt’s developers benefit from real-time visibility — dashboards and alerts help them see an issue before a ticket is even opened, and also show them the state of the system at the moment. “Splunk is our window into the health of our application,” says Mendoza. According to Mendoza, Splunk solutions allow developers to focus on developing innovative services that improve the guest experience.