With 90 million travelers passing through it each year, Dubai Airports is the world’s busiest airport.
And the numbers continue to climb. By 2020, passenger numbers at Dubai Airports will grow to 100 million travelers annually. But with no physical space to expand into, this capacity increase has to be delivered without any additional infrastructure or runways. “The only way to do that is to apply technology on customer-centric processes and use our data and a platform like Splunk to give us the real-time insights to drive efficiency across the airport,” says Michael Ibbitson, executive vice president of technology and infrastructure.
As a result, Ibbitson has been putting sensors everywhere: 3D cameras for measuring queues and security processes, metal detectors, baggage systems and X-ray machines. The airport has built an airport operations center that monitors all of this data using the Splunk platform.