Predictive Analytics in the Frame
While the Gatwick IT team initially chose Splunk to troubleshoot various systems, the team quickly realized that the platform could yield far more benefits. For example, root cause analysis enabled the IT team to reconfigure the whole PAX (passenger access) validation service, resulting in better performance and fewer incidents.
Looking ahead, Gatwick plans to use the Splunk platform to dig deeper into firewall logs and other security-related data — as well as to predict future developments. For example, Webber and Bannister have already evaluated using Splunk technology for predictive queue-time analytics based on an analysis of previously collected data. The team also plans to use data from Splunk to better monitor key operational systems and services, as well as to derive insights from customer data, such as how passengers move throughout the airport, to continuously drive efficiency and improve the passenger experience.
Gatwick Airport may have initially used Splunk as a simple IT troubleshooting tool. But this premier airport has quickly discovered that by placing the Splunk platform at the heart of its operations, the sky’s the limit.