Once implemented, PATCH yielded immediate results. While the previous screening process had been shortened from 30 days to about a week after the sponsor signed up, the Splunk platform has whittled the process down to five minutes or, in some cases, seconds.
In addition to screening sponsors, PATCH also screens letters between sponsors and children, flagging out-of-channel communications like social media (which can pose a safety risk) and potential grooming language (which indicates intended exploitation). Over time, the PATCH team and Pearson have trained the Splunk platform to prioritize high-risk matches, such as letters mailed from known prisons and motel addresses, which helps maximize his time as the sole investigator for PATCH.
Though COVID-19 has forced these investigations to take place remotely, Pearson is able to keep up without skipping a beat. “There would be no way to do what I do from home without Splunk,” says Pearson. “The Splunk platform allows me to be more confident in what I’m seeing on that dashboard so I can make informed decisions.”