Now I can tell a specific agency, ‘Here is your map of the things that are going to your 17 sites operating in the region, and this is their status.'
NetHope Uses Data to Tackle Global Disasters and Refugee Crises
Communication is essential in a crisis.
When hurricanes, earthquakes or other humanitarian crises displace populations, time is of the essence. If the government of an affected country decides it needs outside aid, relief agencies must coordinate efforts to quickly direct aid to where it’s needed most. The critical step of quickly restoring communications networks lets leaders make informed decisions.
This essential coordination effort is the mission of NetHope, a consortium of nearly 60 leading global nongovernmental organizations (NGOs) that collectively deliver more than 60% of all annual, international, non-governmental aid.
NetHope connects its member NGOs with more than 60 technology companies to solve humanitarian, development and conservation challenges. Splunk Global Impact is one of these initiatives, focused on three problems that NetHope encountered as it scaled its operations:
- Aggregating data from NGO members and making it available as a shared resource
- Building insights into the networks and devices that NetHope deploys, letting the team manage and maintain gear in the field
- Providing partners with the first-ever mechanism to measure the impact of connectivity on field operations, helping to amplify the humanitarian impact of these technology interventions
Challenges
- Outdated and inaccurate network info; needed to establish network operations center
- No way to aggregate device logs across various network technologies to enable analysis
- Wide assortment of data sources/formats
Business Impact
- Accurate data on deployed networks
- Data-driven planning for how to scale or rearchitect networks
- In-depth tracking of content being accessed
- Rapid response to data set requests
Connecting people in a crisis
NetHope began as a mechanism to aggregate demand for bandwidth among several large NGOs, thereby lowering costs. Over the past two decades, this simple economic model has evolved into a clearinghouse for practices and tools that enable more digital operations in the nonprofit sector. Today, NetHope responds to disasters ranging from health crises (like the 2014 Ebola outbreak in West Africa) to sudden-onset emergencies (like the Nepal earthquake of 2015). The connectivity NetHope provides — and specifically, the data generated about the networks themselves — creates a window into the needs of the affected population.
As John Crowley, director of information management and crisis informatics, says, “Our work is primarily focused on making sense of disasters faster to help our member NGOs more efficiently provide the services that let people put their lives back together.”
A good example is the response to hurricanes Maria and Irma in Puerto Rico. The 2017 storms wiped out more than 90% of the island’s power and communications grid. NetHope installed Internet connectivity and WiFi at 90 locations, helping both the relief agencies and vulnerable residents on this island of 3.2 million people. The network became a significant source of timely, credible information for the devastated island.
In Syria, more than 11 million citizens have been displaced over the past eight years. NetHope has teamed with more than 20 international development organizations in Greece, Slovenia and Serbia to identify such needs as cell phone connectivity and device charging, and to create a central information portal for refugees to learn about their options and provide e-learning for their children (especially where education options are limited). The NetHope-led Syrian Refugee Connectivity Alliance has installed internet and charging stations in 76 refugee camps, helping an estimated half-million users.
