You may be familiar with Splunk’s extensive integrations across Cisco’s security, data center and networking product families but did you know that many organizations use Splunk to accelerate troubleshooting and get better visiblity into their Cisco collaboration environment?
Within a Cisco Unified Communications environment Splunk’s ability to provide real-time visibility, proactive notifications, and automatic remediation of issues faciliates:
AAA Western and Central New York, for example, uses Splunk software to ensure that roadside assistance calls are promptly connected. To accomplish this AAA WCNY integrated Splunk with its call management system, which includes Cisco UC Call Manager and Cisco Voice Gateways. Network administrators can now monitor the capacity of all PRI voice circuits across multiple locations locations in real-time. When circuit utilization exceeds a given threshold an alert is triggered via Splunk, enabling admins to proactively reroute outbound calls and free up capacity for inbound road service request calls.
Several years ago Splunk developer partner Sideview developed a Splunk for Cisco CDR reporting solution for Cisco Call Manager based on Splunk Enterprise software.
Sideview’s solution has been deployed in call centers across the globe and provides improved operational visibility for Cisco voice environments including:
This demo provides an overview of Splunk for Cisco CDR, a reporting solution for Cisco Call Manager available from Sideview:
What differentiates Sideview’s offering from the static, pre-packaged reports available with traditional CDR reporting tools is Splunk’s flexibility and “endless drilldown” capabilities. The Splunk for CDR app reporting user interface is also a powerful tool to investigate and troubleshoot. Users can click on any element in any chart and – without leaving the reporting interface – drill down and see data at the individual call level, adjust time ranges, etc.
Sideview’s Splunk for Cisco CDR solution enables simple browsing through phone records by time and extension plus more complex reports like Call Concurrency and Gateway Utilization.
We’re always looking for more use cases! Are you using or considering Splunk for your Cisco Unified Communications environment? If so, please tell us about it in the comments.
Friea Berg
Strategic Alliances
Splunk Inc.
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Thanks!
Friea Berg
The Splunk platform removes the barriers between data and action, empowering observability, IT and security teams to ensure their organizations are secure, resilient and innovative.
Founded in 2003, Splunk is a global company — with over 7,500 employees, Splunkers have received over 1,020 patents to date and availability in 21 regions around the world — and offers an open, extensible data platform that supports shared data across any environment so that all teams in an organization can get end-to-end visibility, with context, for every interaction and business process. Build a strong data foundation with Splunk.