Ensuring a seamless employee experience with zero outages in a year
When the world went remote in 2020, it became clear — very quickly — that you can give employees all the tools they need to be productive, but those tools need to be reliable in order for WFH to really work. When a third-party collaboration app started to have frequent outages and threatened to affect Splunk employees’ productivity, the employee collaboration engineering team got to work — with help from Splunk Observability Cloud.
“When I first joined it wasn't uncommon to have outages that lasted hours,” says Greg Warner, Senior Manager, Productivity and Platforms. And those outages weren’t cheap — every time this third-party collaboration app went down, it cost the company an average of $600k per hour. The team began using Splunk Observability Cloud to track critical variables in the logs, such as memory management, and pinpoint root causes — before they caused an outage.
By eliminating these issues, the employee collaboration engineering team now proactively predicts and prevents outages — even during vulnerable times such as release updates. “By using Splunk Observability Cloud and our own forwarders and dashboards, we figured out what was causing the problem, helping us reach zero outages for the week, then the month and ultimately for the entire year.”