The first place you reach for when you want a pizza usually isn’t your keys — it’s your phone.
“Papa Johns is all about delivering better pizza,” says Chief Insights and Technology Officer Justin Falciola for Papa John’s International, Inc. “But you can't be in any retail business today without being a technology-focused company."
Cue Papa Johns’ digital sales, which now account for nearly 90% of its multibillion-dollar business — up from 40% just a decade ago. This transformation means that technology is threaded through every aspect of Papa Johns’ operations, from the supply chain and back office to its more than 5,500 stores and all e-commerce and partner channels. This hybrid environment presents a wealth of efficiencies and new customer touchpoints — but also creates more opportunity for things to go wrong, especially when all these systems must work together seamlessly to get customers their pizza, sides and desserts.
To keep all its operations running smoothly, Papa Johns needs visibility into each piece of the pie. “Splunk’s sophisticated platform helps us measure the heartbeat of our system, connecting the dots between the millions of transactions going through our entire ecosystem,” says Sarika Attal, VP of enterprise architecture and technology services. “The end-to-end visibility into our environment via Splunk is crucial in our complex hybrid world.”