“With Splunk, we easily capture all log files and analytics for each of our 25 million monthly messages sent between applications,” Groeneweg says. “Splunk Cloud Platform translates all that raw data into transparent, actionable insights that teams across Heineken use to resolve operational issues and improve performance.”
As a result, the number of incidents has plummeted across teams and countries, helping Heineken infuse quality into every bottle, process and customer interaction.
“We never realized what value it would bring to get these insights,” Groeneweg says. “Splunk Cloud Platform now sends a Nigerian brewery manager an automated alert, saying, ‘One of your packaging systems isn’t working correctly, and you’ll have a problem at the end of your packaging line in seven minutes.’ These machine learning capabilities through Splunk are helping us actually prevent incidents, which is next level.”