Extending History of Success With Splunk
PSCU has long been a customer of the Splunk platform, starting with security monitoring and Payment Card Industry (PCI) compliance — a must for financial services. PSCU’s security team uses Splunk technology to aggregate and index logs from tools monitoring network and security devices. Now, PSCU has also decided to push its operational logs into the Splunk platform.
Because PSCU already relied on Splunk for PCI monitoring, “It didn’t make financial sense to maintain a separate tool for operations when Splunk can serve the whole enterprise,” Diem says.
Splunk’s machine data analytics, combined with incident response from Splunk On-Call, creates a “Platform of Engagement” that helps DevOps teams innovate faster for better customer experiences. Outstanding vendor support is another advantage, as PSCU’s relationship with Splunk brings an active user community and educational resources. “I’m pretty excited about Splunk On-Call being a part of Splunk,” Diem says.
PSCU is expanding its reliance on the Splunk platform with new use cases. One issue has been delays in detecting errors in new software releases — a problem solved by Splunk On-Call and the Splunk App for Infrastructure.
“The errors we’re not currently seeing will bubble up, alerting into Splunk On-Call as warnings, and we’ll have a team investigate,” Diem says. “The next natural progression after that would be Splunk IT Service Intelligence for predictive insight.”
The combination of Splunk and Splunk On-Call software gives PSCU a powerful means to fulfill its mission of satisfying customers. “No matter what you do, you’re going to have failures out there,” Diem says. “The sooner you know, the sooner you can repair it, and the better you protect your user experience."