Small teams need the right tools to work efficiently.
As a learning sciences company, McGraw Hill provides customized educational content, software and services for pre-school through postgraduate education. The organization also has a large digital products group that develops learning sciences platforms. McGraw Hill currently operates in 28 countries, has more than 5,000 employees globally, and offers products and services to over 135 countries in 60+ languages.
Because they provide an essential product globally, it is critical that the McGraw Hill team do so securely — and they learned how through experience.
“We had an incident when copies of our internal user addresses were released, and we received tons of phish to exploit the situation,” says Jason Mihalow, senior cloud cyber security architect. “When something like this hits, the clock starts.” These incidents were monitored through a simple email inbox, and with few people to monitor this inbox, it was impossible to clear them all. “It's a completely manual process,” says Mihalow. “When you’re targeted by a few of these waves, you come to realize there's no number of people who can solve the problem. Automation is the only solution.”