Real-time visibility accelerates troubleshooting and developer productivity
With Splunk Observability Cloud, the Lenovo team uses full-fidelity data and predictive analytics to monitor infrastructure performance at cloud scale. “What’s most lovely about Splunk is we benefit hugely from having centralized, customizable analytics dashboards that collate and analyze transactions in real time, ensuring that we respond to customers in a timely manner while spotting errors and latency at a glance,” says Ben Leong, director of operations for the online and eCommerce platform at Lenovo.
As a result, the average time it takes to recover from a system failure has now gone from 30 minutes to about five minutes. Faster troubleshooting means increased productivity for developers and lower revenue loss for the organization.
“The fast-performing and lightweight user interface is extremely convenient, too,” Leong adds. “Technical data is more readily understood when presented in a graphical form like Splunk’s Service Map. Our developers love the pictorial topology that clearly displays the relationship between different services created for a certain application, as they can now better collaborate with other development teams who are building services for the same application. Apart from the powerful visualization, another bonus is the seamless integration with Microsoft Teams for alerting purposes.”
Equally impressive are the heatmap visualizations of Lenovo’s entire infrastructure and traffic light status reporting, as well as the advanced host monitoring function, which allows the team to capture the real-time status of each server.