Quick insights for a culture of informed decision-making
Higher education institutions are at high risk for security breaches. “We feel the pressure of protecting our reputation as a world-class institute,” says Lax. “Prestigious higher education institutions are an attractive target for malicious users looking for attention, so we can’t be too careful.”
Previously, getting a big-picture view of all the university’s services simply wasn’t possible. Splunk Synthetic Monitoring now gives Imperial a better overall view of its systems, reducing the time it takes to investigate and respond to performance incidents or outages.
The Splunk platform stores data on a range of issues from server performance and end-user experience to vulnerabilities and usage. “Using the data in the Splunk platform, we understand the services we provide to students and staff, whether those users are here at Imperial, in the residence halls or overseas,” says Lax. “This helps us ensure all users have the tools they need to learn and perform research.” If a system goes down or performance lags, the support teams receive a screenshot of the error message and detailed stats about which systems and apps are affected. With this information, the team can immediately take action to remedy issues.
Splunk’s unified platform also makes data easily accessible to teams across the organization, from product developers and product owners to the CIO. Having real-time data supports Imperial’s culture of informed decision-making. “From choosing a new CRM system to improving the student experience, Imperial can make decisions based on data,” Lax says.