Bringing automation and accuracy to security monitoring
Fast forwarding to today, automation has transformed how Vix tackles its IT and security operations. “Security reporting, which was done 100% manually in the past, is now fully automated on the Splunk Cloud Platform,” says Gavin Wilson, head of global cloud operations at Vix Technology. “While we are keeping the same level of manpower for security monitoring, Splunk allows us to generate reports in minutes, as compared to a whole day before, and with better accuracy.” Vix can now use its resources on other pressing business activities.
This greater efficiency frees up the team to proactively secure infrastructure, instead of only reacting to incidents. When incidents do arise, Vix’s teams now have the time and bandwidth to resolve issues. Wilson notes, “With Splunk in place, we are handling far more incidents than before, simply because it lets us find and fix more potential problems and maintain a healthy IT environment.”
Vix is also using Splunk as a customer behavior analytics tool to surface trends of how they use the service and actionable insights, which helps teams stay ahead of issues, makes its services more reliable and increases customer satisfaction.