Imagining a Better Future State
Molina Healthcare arranges healthcare services delivery and offers health information management solutions to individuals and families who receive care through government health plans including Medicare, Medicaid and other government-funded programs. From an operational standpoint, the company is experiencing an explosion of data and has been working to classify, understand and apply actionable data so that the business runs efficiently and customers are well-served.
At Molina, the Enterprise Infrastructure Services team is responsible for designing, building and engineering the company’s infrastructure platforms, from databases down to the network. Previously, the team had expensive and disparate enterprise IT operations monitoring tools. When an IT issue occurred, the team had to call in various groups and look at several tools to try to figure out, through a process of elimination, where an issue resided. Troubleshooting was ad hoc, and the team had no way to prioritize investigations based on business priorities.
What’s more, the company lacked a real-time view of its data across the enterprise including its claims engine, which is the lifeblood of the company. When the claims engine broke or took time to restore service there was a negative revenue impact. “We went through a tools rationalization exercise and compared what the future state would look like versus where we were with our tools landscape, and the financial payout with Splunk® Enterprise and Splunk® ITSI was immediately apparent,” says Ben Gordon, VP of Enterprise Infrastructure Services. “Trying to implement something similar with legacy tools would have required lots of time and millions of dollars in professional services and upgrades.”