SUCCESS PLANS
Resources, tools, and support to drive your success
Take your Splunk applications to the next level with expert guidance, education, and technical support with our Success Plans.
Choose a Success Plan that fits your needs
Splunk Success Plans are designed to help you quickly derive value from your Splunk investment. Included with your license purchase, Success Plans provide support, OnDemand Services (ODS) credits, and Education (EDU) credits to help you on your Splunk journey. You can further enhance your Success Plan with TAM Services for guidance and best practices from our designated technical product experts.
| Standard Success Plan | Premium Success Plan | |
| SUPPORT Get useful assistance and solutions for Splunk product |
Standard | Premium |
| OnDemand Services Gain access to task-based help from Splunk product experts |
10 ODS credits per quarter |
30 ODS credits per quarter |
EDUCATION Explore options to learn and advance your product knowledge. |
700 EDU credits per year |
2500 EDU credits per year |
TECHNICAL ACCOUNT MANAGER Tap into designated platform advisors for comprehensive technical and domain expertise. TAM option available with TS/SCI security clearance. |
$ paid add-on service. |
$ paid add-on service. |
ELIGIBILITY CRITERIA* |
Splunk Platform (cloud or on-prem term): minimum purchase of 250GB, 50 vCPU or 20 SVC Observability Cloud Enterprise Edition **: minimum purchase of 200 infrastructure hosts, 100 infrastructure and application hosts or 100 end-to-end hosts |
Splunk Platform (cloud or on-prem term): minimum purchase of 1TB, 100 vCPU or 50 SVC
|
*Only the products and editions listed in this table are eligible for OnDemand Services and education credits as part of Success Plans. For legacy Success Plans purchased prior to Feb 01, 2022, please refer to our legacy Success Plan table.
** A la carte and commercial edition observability products do not include OnDemand Services or education credits.
Boost your Success Plan
Adding TAM Services to your Success Plan increases customer success so you can achieve your desired business outcomes.
TAM Services
Splunk Technical Account Managers provide strategic advisory insights, tailored support, and customized education services to help you deploy Splunk solutions. They offer unique perspectives as designated product experts who bring Splunk best practices for the configuration of Splunk applications in your environment.
- Accelerate time-to-value of your Splunk solutions
- Receive guidance and best practices from Splunk experts
- Optimize the performance of your Splunk environment
- Discover new use cases and capabilities for Splunk
- Realize your full Splunk potential and maximize your ROI
Success Plan FAQs
Credits for OnDemand Services can only be used for OnDemand Services and education credits can only be used for education offerings.
A Splunk education credit can be used to redeem courses from the Splunk education catalog and OnDemand Services credits can be redeemed for services from the Splunk OnDemand Services catalog. For example, one education credit can provide roughly three hours of training content for a single subject. Five OnDemand Services credits can be used for a “use case advisory” session with a Splunk product expert.
Qualification for Success Plans are based on minimum product purchase requirements. These vary for Standard and Premium Success Plans as detailed above. For purchases made before Feb 1, 2022, please refer to our legacy Success Plan table.
Success Plans include separate credits for education and OnDemand Services. Education credits can be redeemed for courses from the education catalog. OnDemand Services credits can be redeemed for any activity in the OnDemand Services catalog.
You can check your education and OnDemand Services credit balance using the Splunk Support Portal. Learn how to redeem education credits and OnDemand Services credits on the portal, as well.
Yes. Education and OnDemand Services credits can be purchased on their own at any time, for any reason.
TAM Services are designed to help you achieve specific, targeted technical and business outcomes through a personalized and expedited support experience.
Your Technical Account Managers are designated product experts that intimately understand your environment and can guide your maturity journey, advise you on complex technical issues, ensure an expedited support experience and assist your Splunk resources with their education needs.
TAM experts are available for the Splunk Enterprise Platform (on-premise), Splunk Cloud Platform, Splunk Enterprise Security (on-premise or cloud), Splunk SOAR, Splunk Observability Cloud, and Splunk ITSI.
