Standard Success Plan* | Premium Success Plan** | |
---|---|---|
Support | Standard | Premium |
10 ODS credits per quarter |
30 ODS credits per quarter |
|
700*** EDU credits per year |
2500*** EDU credits per year |
*Standard Success Plan requires a minimum Splunk Platform (cloud or on-prem term) purchase of 250GB, 50 vCPU, 20 SVC or 100 Observability Cloud Hosts
**Premium Success Plan requires a minimum Splunk Platform (cloud or on-prem term) purchase of 1TB, 100 vCPU, 50 SVC or 500 Observability Cloud Hosts. Effective Feb 1, 2022
*** Starting March 17, 2022, each EDU credit is worth $10
Services | Standard Success Plan For businesses with typical needs | Premium Success Plan For businesses desiring rapid product deployment and adoption Minimum Purchase Required** |
---|---|---|
Support | Standard Support | Premium Support |
OnDemand Services | 10 Credits Per Quarter* | 30 Credits Per Quarter |
EDU Credits | Add-On | 50 EDU Credits Per Year |
*OnDemand credits in Standard Success Plans are only provided for customers purchasing a minimum of 500GB, 100vCPU, 1,000 IT Cloud Hosts, 100 Observability Cloud Hosts, 10,000 Protected Devices, or 50 SVC after September 24, 2020.
**A minimum purchase of 1TB, 100 vCPU, 1,000 IT Cloud Hosts, 500 Observability Cloud Hosts, 10,000 Protected Devices or 50 SVC is required for Premium Success Plans.
Capacity | Standard Success Plan For businesses with typical needs | Premium Success Plan For businesses desiring rapid product deployment and adoption | |
---|---|---|---|
<500GB | OnDemand Services | N/A | N/A |
Support Level | Standard | N/A | |
500GB – <2TB | OnDemand Services | 9 credits/quarter | 18 credits/quarter |
Support Level | Standard | Premium | |
2TB – <10TB | OnDemand Services | 18 credits/quarter | 27 credits/quarter |
Support Level | Standard | Premium | |
10TB+ | OnDemand Services | 27 credits/quarter | 27 credits/quarter |
Support Level | Standard | Premium | |
Optimization Check | 2 per year |
Success Plans Purchased Prior to February 14th 2019
Capacity | Support | Customer Success Manager | Professional Services |
---|---|---|---|
<500GB | Standard | N/A | N/A |
500GB – 2TB | Standard | CSM Base | Admin on Demand (5 credits/month) |
2TB – 10TB | Standard | CSM Standard | Admin on Demand (10 credits/month) |
>10TB | Standard | CSM Premium | Admin on Demand (15 credits/month) |
Capacity | Support | Customer Success Manager | Professional Services |
---|---|---|---|
500GB – 2TB | Premium | CSM Standard | Admin on Demand (10 credits/month) |
2TB – 10TB | Premium | CSM Premium | Admin on Demand (15 credits/month) Annual Optimization Check |
>10TB | Premium | CSM Premium | Admin on Demand (15 credits/month) Quarterly Optimization Check |
Success Plans Purchased Prior to May 7th 2020
Capacity | Support | Customer Success Manager | Professional Services |
---|---|---|---|
<500GB | Standard | N/A | N/A |
500GB – <2TB | Standard | CSM Base | Admin on Demand (3 credits/month) |
2TB – <10TB | Standard | CSM Standard | Admin on Demand (6 credits/month) |
10TB+ | Standard | CSM Premium | Admin on Demand (9 credits/month) |
Capacity | Support | Customer Success Manager | Professional Services |
---|---|---|---|
500GB – <2TB | Premium | CSM Standard | Admin on Demand (6 credits/month) |
2TB – <10TB | Premium | CSM Premium | Admin on Demand (9 credits/month) |
10TB+ | Premium | CSM Premium | Admin on Demand (9 credits/month) Optimization Check (2 Per Year) |