The Splunk Training and Enablement Platform (or STEP) is Splunk's official training experience! You can register for training, get your course completion certificates, and even view certifications from within STEP!
Need help creating or logging in to your account? Call Splunk Support at (1.855) SPLUNK.S or (1.855) 775.8657 Not in the US? Find your local number or call via your browser.
The Splunk Training and Enablement Platform (or STEP) is Splunk's official training experience! You can register for training, get your course completion certificates, and even view certifications from within STEP!
Please call Splunk Support and let them know you are having trouble with your splunk.com account.
Please send us an email to create a case. Be sure to include specific details such as your username, course name, class IDs, and any specific error messages.
Also known as "Training Credits", Training Units are Splunk-specific currency purchased by your company which be applied to any paid training offering.
NOTE: Please consult with your organization if you have questions about whether you have permission/consent from your organization to consume training units.
Generally, Training Units expire one year from the date of purchase. To view available Training Units, log in to STEP.
Your profile may not be aligned with your company. Please reach out to your account manager and request assistance with conversion of your account or open an Education Support Case.
The costs vary by class. Costs for each course are listed on their respective pages and on the Pricing Page. Please contact your account team if a quote is needed. Your account team can also provide quotes for dedicated training for your group!
Visit our "How to Enroll" instruction page for step-by-step instructions.
To cancel a registration, go to your plan. Next to the "View Summary" button, use the down arrow and select "Drop". Note that you must cancel Instructor-Led training at least 7 days prior to the class start date. Self-paced eLearning classes cannot be cancelled.
You will need to cancel your existing registration and then re-register as needed. To cancel a registration, go to your plan. Next to the "View Summary" button, use the down arrow and select "Drop". Note that you must cancel Instructor-Led training at least 7 days prior to the class start date.
Training Units: Also known as "Training Credits", Training Units are purchased by your company and can be applied to any paid training offering. Credit Card: We accept Visa, MasterCard, Discover, and American Express. Your card is charged immediately upon registration.
Please review the Basic Subscription Instruction page.
Visit your Plan in STEP. Next to the course name, click "View Summary". Then click the "Attend" button. This will launch Webex and connect you to training. NOTE: If you do not see your class on the Plan page, switch to Calendar View!
Visit your Plan in STEP. Next to the course name, click "View Summary". Then click "Launch" next to the item you want to start. Note that your training may be part of a Learning Plan or Certification Study Path.
Visit your Plan in STEP. Next to the course name, click "View Summary". Look for the item with "Course Materials" in the name. Click Launch. You will be promoted to enter a PIN. Your instructor will provide your PIN when class begins. You may see other items such as labs, videos, and/or quizzes. The same PIN can be used to access those. PINs cannot be provided before the class start date.
Log in to STEP and view your Completed Learning. Use the arrow next to "View Summary" and select "Export Certificate".
Only training records from March 1, 2019 and onwards were imported to STEP. If your class took place before then and you need proof of completion or if you believe we missed a record, please contact us. Note that the default display is the last 12 months. Click the Filters button to expand the date range.
Your instructor will provide your PIN to you when class begins. PINs cannot be provided before the class start date. If you misplaced your PIN for a previously completed class, please contact us for assistance.
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