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Onboarding process

If you have been awarded business by Splunk, this content will provide additional information related to transacting with Splunk.

Master Services Agreement

If a contract is required, it must be executed by you and Splunk prior to performing any services. This is an overarching agreement. After you have signed the contract, business-specific statements of work (SOWs) and/or purchase orders (POs) will be required.

Security and data privacy

Splunk provides the leading unified security and observability platform. It helps organizations use data at any scale to become more secure and resilient so they can innovate with speed and agility. On the supplier management side, we believe it is imperative to adopt strong privacy and security practices that are critical to our mission, essential to customer trust, and required by law in several jurisdictions. The standards captured in Splunk’s privacy and security policies reflect our values as a company, and extend to suppliers who handle Splunk data on our behalf.

Purchase orders

All spend transactions will require an approved purchase order (PO) from Splunk Sourcing. Approvals are only initiated when the contract is finalized. Once the PO is fully approved, Splunk will route the contract for signature(s). You will also receive a copy of the PO to the email address provided during the supplier onboarding process.

Splunk suppliers are advised not to deliver goods and/or perform services without an approved purchase order and/or signed contract.

Contract signatures

Splunk Sourcing will route contracts for signatures (if no contract exists) to Splunk and supplier signatories when the purchase request has been approved.

Splunk supplier contracts can be signed only by authorized signatories. For additional clarification, please contact the Splunk Sourcing and Supplier Management team at supplier@splunk.com.

Invoices and payments

We are using SAP Ariba for our sourcing and procurement activities across our company. Here, you'll find information about these systems, and the associated technical requirements to support you in onboarding as a Splunk supplier.

Using SAP Ariba will enable us to remove complexity and work more efficiently with our suppliers on all the shared aspects of business commerce: contracts, orders, invoices and payments.

Getting started on Ariba

Transacting electronically on the SAP Ariba Network is a standard part of doing business with Splunk. Below is a high-level overview of the key integration steps in our supplier onboarding process. Speed of supplier enablement will differ depending on the level of complexity involved.

  • Receive a Splunk Project Notification Letter (PNL)
  • Participate in a kick-off call with your assigned Splunk lead (recommended)
  • Register your account in the Ariba Network if you do not have one
  • Accept the Splunk Trade Relationship Request
  • Follow the enablement instructions provided by SAP Ariba
  • Upload a catalog into test environment if instructed by Splunk and if you currently maintain an active catalog with other buyer customers
  • Work with us to test the integration of the end-to-end process
  • Go live at the agreed upon date

Ariba Network accounts

You can choose between two account types as a SAP Ariba Network supplier. The Standard account is free, while the Enterprise account will incur fees, depending on your subscription levels.

When registering with SAP Ariba, kindly note that you're creating an agreement directly with SAP Ariba, to which Splunk is not a party. Please select the right one based on your business model.

Standard account

The Standard Ariba Network account offers your company basic functionalities and is completely free for suppliers. You can transact digitally using email tools and gain visibility into when you can expect payment from your customers. You’ll receive POs via the e-mail address associated with your standard account, and you can transact an unlimited number of documents with your customers without any fees.

Enterprise account

The enterprise account on Ariba provides you with additional access to a wide range of technological capabilities with advanced features. You can transform your operations with full ERP integration and generate real-time invoices. Subscriptions are determined by the number of documents you transact on the Ariba Network within a 12-month period and the extent of the automation technologies and support that your business requires.

Until you’ve set up your Ariba Network account, send invoices to Accounts Payable via AP@splunk.com for North American invoices or Intl_AP@splunk.com for invoices outside North America. All payments will be processed only when invoices are fully approved according to payment terms. 

Why join the SAP Ariba Network for suppliers?

SAP Ariba Network is the world’s largest business network, where more than 4 million companies transact annually. Joining the Ariba Network can help you reach more customers, as well as remove complexity and support us to collaborate more efficiently on a single, integrated platform. Supplier benefits include the ability to:

  • Create and send invoices and documents electronically
  • Centralize all Ariba Network transactions, invoices and documents
  • View invoice and payment status in a self-service portal
  • Get status notifications on progress of orders and invoices  
  • Access the world’s largest B2B marketplace and potentially reach a larger customer network 

Using eCatalogs on Ariba

Depending upon the good or service and the volume of business that we anticipate with your company, CIF and/or Punch-out catalogs may be enabled.

CIF catalogs (Catalog Interchange Format)

CIF catalogs are static catalogs created by you and uploaded by you into Ariba for Splunk’s use. This is a general-purpose catalog (e.g. Excel) used by thousands of procurement systems from many vendors around the world, and could be a better choice if you sell smaller numbers of products that don’t require frequent pricing, availability, or other changes. CIF catalog files list items, their descriptions, and prices. Each CIF file has three sections:

  • Header: specifies general attributes that apply to all the data in the file
  • Body: describes the items in the catalog
  • Trailer: last line in the file and marks the end of the catalog

Punch-out catalogs

Punch-out catalogs are directly hosted by you on your e-commerce site, and viewable by our users to make purchases. You'll control and maintain your content catalog, as outlined in the contract terms. Approvals and PO generation will be managed within the Splunk side of our SAP Ariba system.

Punch-out level 1: enables users to search for the items directly on your site from SAP Ariba Procurement.

Punch-out level 2 (preferred): provides additional benefits, enabling users to search for items within our Splunk /Ariba application. It also supports detailed descriptions, attribute-level key words, refinement support, and images, all of which help users find needed items quickly and easily.