SAN FRANCISCO – May 16, 2023 – Splunk Inc. (NASDAQ: SPLK), the cybersecurity and observability leader, in collaboration with Enterprise Strategy Group, today released the State of Observability 2023, an annual global research report that examines the role of observability in managing today’s increasingly complex technology environments. The third annual report surveyed 1,750 observability practitioners, managers and experts from organizations with 500 or more employees, providing the largest view and analysis on the observability space.
Observability has matured beyond its early adopter position and is now foundational for modern enterprises to achieve full visibility into today’s complex technology environments. Research shows how observability is instrumental in reducing outages, improving app reliability, growing revenue, strengthening customer experience (CX) and establishing digital resilience.
The report defines observability leaders as organizations with at least 24 months of experience with observability. In addition, leaders achieved the highest rank in these five factors: the ability to correlate data across all observability tools, the adoption of AI/ML technology within their observability toolset, skills specialization in observability, the ability to cover both cloud-native and traditional application architectures and the adoption of AIOps.
A key finding is how observability leaders are four times as likely to resolve instances of unplanned downtime in minutes, versus hours or days. This is notable as 76% of all respondents report that downtime can cost up to $500,000 per hour. It’s clear that a faster approach to issue resolution can drive significant cost savings.
Key findings from the research also include:
“With the rising complexity of today’s technology environments and the direct connection between reducing disruptions and optimal customer experiences, observability is fundamental to the successful operations of modern businesses,” said Spiros Xanthos, SVP and the General Manager for the Observability business at Splunk. “Observability enables businesses to keep their software and infrastructure reliable, systems secure and customers happy, making it a critical component to any organization’s resilience strategy.”
Other key research findings include:
The State of Observability 2023 also highlights how more organizations are unifying security monitoring and observability to obtain richer context on incidents and accelerate resolution, in comparison to last year. The reasons all respondents are choosing to unify include:
For more insights from the State of Observability 2023, please visit the Splunk website.
The global survey was conducted from early December 2022 to mid-January 2023 and in partnership with the Enterprise Strategy Group. The report surveyed 1,750 IT operations, application development and engineering leaders from organizations with 500 or more full-time employees and who are knowledgeable about their organization’s observability practice. The survey respondents were drawn from 10 countries: Australia, Canada, France, Germany, India, Japan, New Zealand, Singapore, the United Kingdom and the United States.