SPLUNK COOKIE POLICY

LAST UPDATED:  April 27, 2015

Use of Personal Information

Splunk Inc. (“Splunk”) has created this Cookie Policy to help you learn about how we use browser cookies and other device identifying technologies (collectively, “Cookies") on our websites, on Splunk software applications (“apps”), through other means offered and controlled by Splunk that link to this Cookie Policy (collectively, the “Services”) and in the emails that Splunk sends to you. We use Cookies to receive and store certain types of information whenever you interact with our Services and emails in order to improve their performance, distinguish you from other users of our Services, and enhance your user experience when you use our Services.

If you continue to use our Services or open our emails, you consent to the use of our Cookies on such Services. You have the option to manage the cookies that you want to accept from our Services, or disable them all, as we have detailed below in the section titled How to Opt-Out by Disabling and Blocking Our Cookies.

What Are Browser Cookies?

Browser cookies are small text files that are sent to and stored on your browser or the hard drive of your computer when you visit our Services, and contain information that may serve to identify you whenever you return to our Services and to remember your preferences, including language preferences. They are not computer programs and they cannot access your hard drive or the information stored on it.

How Are Cookies Used?

We may use Cookies on our Services for security and online tracking purposes, to facilitate navigation and display information more effectively, and to deliver more relevant advertising to our users (sometimes called online behavioral advertising). We also use Cookies to gather statistical information about interactions with our communications and the usage of the Services in order to understand how customers use them so that we can enhance your experience on our Services and with our products by continually improving their design and functionality and resolving questions regarding same.

What Cookies Does Splunk Use?

Generally, the Services use the following Cookies:

Essential/Service Cookies

Essential Cookies are required for the proper operation of the Splunk Services, allowing you to move freely around and use secure areas of our Services. The essential Cookies we use include session ID and user authentication Cookies, which allow you, if you are a registered user, to perform multiple actions within the same Service visit without having to repeatedly enter your log-on details every time you navigate to a new webpage or perform a new function, and ensure that you can access registered-user-only pages. These Cookies allow our web pages to load faster and improve Service performance. We also use sharing Cookies to allow our Service visitors to easily share content found on the Services.

Without these Cookies, the products and services you have requested cannot be provided. These Cookies do not gather any information about you that could be used for marketing or advertising purposes or remember where you have been on the Internet.

We set the applicable essential Cookies when you visit our Services because you will not be able to use our Services properly without them. If you do not agree to these Cookies being set, please do not use the Services.

Analytics/Performance Cookies

Analytics Cookies track user behavior on our Services by counting the number of visitors to our Services and tracking how visitors move around our Services.  This helps us improve the Services' content and your experience on our Services. These Cookies include content optimization (A/B testing) Cookies. Splunk uses analytics (or performance) Cookies to collect information about how you use our Services (e.g., which pages you visit, if you experience any errors) and how you interact with our communications. These Cookies do not collect any information that could identify you - the information collected is only used to help us improve how our Services work, understand what interests users of our Services, and measure the effectiveness of our advertising generally.

If you disable these Cookies, we will not be able to learn how you utilize our Services, and our ability to improve the content and operation of our Service will be impaired.

Functionality/Customization Cookies

Functionality Cookies are used to provide the services you have requested or to remember your settings in order to improve your visit to our Services. They also allow us to manage and control variations of Services, to understand which pages are most successful, and to provide you with enhanced services, such as allowing you to watch a video on our Services or comment on a blog. Splunk uses functionality Cookies to collect information regarding your preferences on our Services, including your preferences with respect to region, language, text size, fonts, and any other parts of our Services' appearance that you can customize. If you disable these Cookies, we will not be able to remember your Service preferences and you will have to reset those preferences each time you visit our Services.

Advertising/Targeting Cookies

Advertising Cookies are used to track the efficiency of our online advertising campaigns and marketing communications, and allow us to deliver advertisements more relevant to you and your interests. These Cookies include ad tracking Cookies. Splunk uses these Cookies to collect data on the times you have visited our Services and advertisements and interacted with our communications. These Cookies store information about what you are looking at on our Services, but not about who you are.

Affiliates Cookies

We also use Cookies to track partners who have referred potential customers.

Third Party Cookies

We also use some third party Cookies on our Services, which fall into the categories above.

For example, like many companies, we use Google Analytics to help us monitor traffic on our Services. Google Analytics Cookies are used to collect information about how people use our Services, including information on the number of visitors to our Services, the webpages they visited, how long they stay on the Services and webpages, what they click on while on those Services and webpages, and the Services from which such visitors came. Splunk uses this information to compile reports and to help us improve our Services based on your use. 

We also use Eloqua to help us with market research and to track which Splunk advertisements are more relevant to you and your interests. You can learn more about Eloqua's use of Cookies, and how to disable Eloqua Cookies, here: http://www.eloqua.com/trust/privacy-policy.html - Cookies

We may also use third party cookies to help us with market research, revenue tracking, improving site functionality, and monitoring compliance with our terms and conditions and copyright policy.

You can learn more about some of the other third party Cookies we use, and how to disable those cookies, with the following links:

How to Opt-Out by Disabling and Blocking Our Cookies

Unless you have adjusted your browser settings so that it will refuse browser cookies, our system will issue browser cookies as soon as you visit one of our Services, and, once you have browser cookies enabled and visited one of our Services, we store a browser cookie on your computer or device to remember this for the next time you visit our Services. This Cookie will expire. However, if you wish to withdraw your consent before then, you may do so at any time, but will need to delete your browser cookies using your internet browser settings.

If you do not want to accept browser cookies, most browsers provide a simple procedure that allows you to configure your browser settings so that your browser automatically declines browser cookies, or gives you the choice of declining or accepting the transfer to your computer of a particular browser cookie from a particular Service. You can find instructions for disabling cookies on most browser types on AboutCookies.org's "How to delete Cookies" page at www.aboutcookies.org/Default.aspx?page=2 and at http://youronlinechoices.eu/

However, the use of Cookies may be necessary to provide certain features, and choosing to reject browser cookies may reduce the functionality of the Splunk Services and/or products. If you disable essential Cookies, functions that will likewise be disabled include, among other things: the ability to log in, the ability to download materials and products, the ability to use single sign on to access the Splunk support and partner portals, Splunk Apps, Splunk Answers, and Splunk Storm, among other Splunk Services. If you disable non-essential Cookies, the Splunk Services should still operate overall, but certain content-based aspects of the Services may not work properly. In addition, turning off your browser's cookies will prevent cookies from measuring the relevance and effectiveness of our Services, e-mails, and advertising.

You can opt out of receiving Google Analytics cookies by following the instructions to change Ad Settings under the Google Analytics cookies subsection on the Safeguarding Your Data page located at http://www.google.com/analytics/learn/privacy.html. 

Information about disabling other third party cookies on our Services can be found using the links listed in the Third Party Cookies section above.  Information about disabling Flash Local Shared Objects and opting out of the collection of Usage Data from mobile apps is available in our Privacy Policy.  

Third Party Providers and Websites

Please note that we have no control over and are not responsible for the Cookies that are set on any third party services that you may visit, including the services of any of our partners and advertising affiliates. If you would like more information about the Cookies used on third party services, or if you would like to disable Cookies from any third party service, please refer to the privacy policy or cookies information on the relevant service.

Updates to This Cookie Policy

We may change this Cookie Policy from time to time. Please take a look at the "Last Modified" legend at the top of this page to see when this Cookie Policy was last revised. Your acceptance of Cookies following the "Last Modified" date means that you accept the Cookie Policy as revised as of that date.

Contact Splunk

If you have any questions or comments about this Cookie Policy, you can contact us at any time:

Splunk Inc.
Office of the General Counsel
250 Brannan Street
San Francisco, CA 94107
legal@splunk.com

Please note that email communications are not always secure, so please do not include any sensitive information in your emails to us.