Built for Speed and Customer Service
One group that is boosting output with the Splunk platform is the Samples division, which provides the sales force and some retail stores with hardwood floors, resilient laminate, ceramic tile, and stone product samples. “At Shaw Samples, we’re all about speed and servicing the customer,” says Gabriel Gerges, the department manager. “One of the most important metrics our department uses is work order lead time — the time it takes to service a work order, from when it is created to the time it ships. Splunk has helped us drastically increase speed to drive our business.”
In the past, the Samples division relied on lagging metrics to monitor production. Since the plant provided associates with a Splunk efficiency data dashboard to show real-time production, the plant has more than doubled production with focused process improvements. “This past week, we broke our record for the panels produced, so Splunk is helping to change the way we do business,” Gerges says.
An unexpected benefit of the factory floor dashboard is the sense of fun competition that has developed. “You might have two operators who are trying to outperform each other, and there’s some good camaraderie on the floor now that you probably wouldn’t have seen in the past,” Gerges says