Making Every Second Count
IMDEX’s teams use a multitude of systems and operational, informational and security tools for their daily operations. With an overwhelming amount of information to sift through, they often faced bottlenecks and delays, and it was especially difficult to determine the root cause of an issue when incidents arose. At IMDEX, these delays come at a cost. When applications malfunction and customers experience service downtime, IMDEX faces financial penalties if the issues aren’t fixed quickly enough. And in this line of work, delays and incidents could be perilous, affecting the safety of mining operations.
The organization turned to Splunk and partnered with Data#3 to consolidate its system logs, giving its teams a holistic view of data in real time, freeing up 80% of their time to focus on driving innovation and fixing issues in advance, instead of wasting hours resolving errors while downtime drags on. Splunk helped automate IMDEX’s systems, providing reports and flagging potential security issues so its teams can proactively resolve issues.
Before Splunk, IMDEX’s teams had to monitor their services manually, which was incredibly time-consuming. Thanks to Splunk, IMDEX has automated monitoring to keep tabs on its systems 24/7. If any services slow down, alerts are proactively shared with team members who can then address the issue immediately. What’s more, Splunk has helped IMDEX store all its machine data centrally and save on storage capacity expenses by more effectively categorizing and allocating its data.