A single dashboard for smarter customer service
The service center team manages customer inquiries via multiple channels: inbound calls, emails, live chat and web forms. The team also receives inquiries from an array of organizations with diverse needs, including in the real estate, banking and finance, construction, government and insurance industries. This variety of sectors and engagement channels made it more challenging to see product and service performance.
With JDS’ help, CoreLogic had its Splunk dashboard up and running fast, resulting in greater visibility across the service center’s business operations. With this single, centralized view through Splunk, the team now easily sees and analyzes high call volume, active platform user numbers, email themes and chat conversations, allowing the team to better understand the link between CoreLogic’s product performance and customer service interactions.