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Observability

Splunk On-Call

Make expensive service outages a thing of the past. Remediate issues faster, reduce on-call burnout and keep your services up and running.

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HOW IT WORKS

Improve business outcomes with automated incident response

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APM monitoring dashboard view

Optimize application delivery

Get metadata-rich notifications direct to any device. Act, resolve, reroute, even snooze alerts right from the native iOS and Android apps.

Respond quickly

Automate time-sensitive actions, including escalations, war room and post incident reviews. Keep your teams focused on incident resolution.

In 12 months, our mean time to acknowledge came down from four hours to 20 minutes. Now we’re three years in, and we’re under two minutes.

Earl Diem, IT Operations Manager, PSCU
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Stay ahead with robust reporting

Manage alert noise and improve incident analysis. Easy-to-access reports on incident frequency, MTTA/MTTR and post-incident reviews enable fast resolution, reduce burnout and inspire innovation.

Simplify on-call scheduling

Automate all the essentials including scheduling and escalation policies. From rotations to overrides, Splunk On-Call makes things easier.

Splunk On-Call has the most sustainable on-call schedule I’ve ever experienced.

Bethany Ross Abbott, Technical Operations Manager, NS1
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Features

​​Automate key processes to speed up resolution

Identify the person with the right experience and expertise to work on any incident. Plus, streamline on-call schedules and escalations.

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iOS and Android apps

Give your team full incident response functionality right from their phone. Now they can work wherever they want.

Incident context and audit trail Incident context and audit trail

Incident context and audit trail

Identify similar incidents using historical insights and audit trails for better active incident resolution.

Rules engine Rules engine

Rules engine

Add context to incidents and use resources like runbooks, articles and dashboards to help responders triage and resolve incidents faster.

Machine learning-based responder recommendations Machine learning-based responder recommendations

Machine learning-based responder recommendations

Select responders with the right expertise and provide information from similar incidents for more effective resolution.

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CUSTOMER STORY

PSCU Safeguards Reliability, Security Through the Splunk Platform

No matter what you do, you’re going to have failures. The sooner you know, the sooner you can repair it, and the better you protect your user experience.

Earl Diem, IT Operations Manager, PSCU

INTEGRATIONS

Works with hundreds of existing toolkits

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