SPLUNK CLOUD SERVICE MAINTENANCE POLICY



GENERAL

In order to operate in an efficient and secure manner, the Splunk Cloud Service requires routine maintenance and upgrades. These are Splunk’s policies regarding offline periods so that maintenance may be performed.

ROUTINE MAINTENANCE

Routine Maintenance is performed during the hours of Monday 1 AM through Saturday 1 AM UTC. Routine Maintenance encompasses service changes initiated by Splunk or Customer. For Splunk initiated changes, maintenance is performed at most once per month and Customers will receive notice of Routine Maintenance by email to their registered email address at least 48 hours in advance of scheduled downtime. You can accept the assigned maintenance time or request an alternate time within the Routine Maintenance window. You will also receive email notice when such maintenance is starting and when complete. For Customer initiated changes, the maintenance can be performed more than once per month and during a time of Customer's choosing within the Routine Maintenance window. You will receive email notice when such maintenance is starting and when complete.

EMERGENCY MAINTENANCE

In circumstances that require immediate attention, Splunk will perform Emergency Maintenance. This service-affecting maintenance is by its very nature not scheduled. Splunk will make commercially reasonable efforts to notify Customers by email to their registered email address should Emergency Maintenance become necessary.


Please contact Splunk Support by opening a case on the Splunk Support Portal if you have any questions or concerns.