From 24 Hours of Investigation to Minutes of Monitoring
Gone are the days when two or three staff spent a whole day just to tackle a single system failure. With Splunk, VESCA predefines a workflow to automatically detect problems in just minutes versus an entire day. The Splunk platform’s advanced Search Processing Language (SPL) allows VESCA to easily sift through massive amount of log data in real time to quickly resolve errors. With more reliable operations and faster incident resolution, VESCA provides better customer support across its millions of transactions.
Part of the Splunk platform, Splunk On-Call — formerly known as VictorOps — helps the VESCA team route and resolve incidents with ease. Splunk On-Call aggregates a vast number of alerts from multiple systems, only escalating the problem to the team who should act on it. These filtering and prioritization capabilities not only accelerate troubleshooting and simplify the management of Seeds, they also slash operations costs by narrowing the scope of monitoring tasks that need to be outsourced.
“With Splunk On-Call as part of the broader Splunk platform, we’ve reduced incident management resources by 86% and incident response effort by 99%,” says Matsuzawa. “We have also raised the bar in customer service by making the positive shift from reactive to proactive problem-solving.” Special appreciation goes to the “human touch” of the Splunk Community. “Splunk is more than just a tool,” says Matsuzawa. “There is a powerful community behind it, which helps us connect and exchange useful information with other Japanese users.”