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Support Programs

Splunk US public sector support options

Find the right support plan to optimize your use of Splunk products and ensure the long-term technical health of your agency or organization.

Compare support programs

See options and service support levels for on-prem and Splunk FedRAMP

Public Sector Standard*Public Sector Premium
New versions/updates/fixes

Access to Documentation

Access to Splunk Answers

Live Product Roadmap

Online Case Submission

Online Case Status

Response Time Targets

Phone Support

Faster Initial Response Targets

Direct Access to Advanced Support Team

24/7 Availability1P1P1 & P2
*Splunk offers support and success programs designed to meet the needs of our customers that require direct contact from a U.S. Person as defined under EAR/ITAR export controls. Designated Support Hours will apply to the delivery of Support provided by U.S. Persons. For inbound phone calls, customers entitled to U.S. Person support will make initial contact with a Splunk Call Center representative who, upon confirmation of entitlement, will transfer the customers’ call to the appropriate channel. Splunk North America Call Center is located in Halifax, Canada.

1- Business day (Excluding Splunk observed holidays) is defined as Monday – Friday (8 AM –8 PM) EST

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