Senior Staff Technical Writer - Platform Dashboards and Visualizations
Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.
Role Summary
Bring your talent and experience to the Splunk docs team! Join a supportive and collaborative team of writers and editors dedicated to building high-quality content for customers who use Splunk software.
Technical writers on our team play a vital role in getting our customers up and running quickly. Our customers manage and develop applications for large-scale Splunk software deployments that are critical to their companies’ success. Splunk technical writers provide concise, unambiguous documentation and UI text that helps these customers manage their systems with confidence. We write for technically-minded system administrators, software developers, and end users.
At Splunk, you'll operate in a fast-paced environment and collaborate daily with cross-functional peers and other technical writers. You’ll create web-based documentation and continuously update it with improvements and new features. You'll partner with UI designers to provide clear and consistent in-product text.
This position is ideal for a writer who enjoys learning about Splunk product functionality and quickly gaining the technical proficiency needed to contribute independently. You must be collaborative, curious, and persistent with a proactive approach to delivering results. You should have the technical background required to engage directly with software engineers, product managers, and power users of Splunk software. You must be comfortable working in an Agile environment and tracking the work of multiple scrum teams throughout the software development and release cycle.
What you'll get to do
- Write clear and accurate documentation and UI text that enables customers to use and manage Splunk software effectively and efficiently. Experience documenting data visualization software and in-product data dashboards is a big plus.
- Create documentation for audiences that include system administrators, software developers, and end users. Your developer-oriented documentation empowers and encourages software developers to adopt our technical framework and build new applications with it.
- Integrate quickly with scrum teams to learn their subject matter and build productive working relationships.
- Discuss technical details and solve problems with engineers, product managers, customer support staff, and customers every day.
- Collaborate with other writers and coordinate on the delivery of shared content using our structured authoring environment.
- Follow an established style guide and work with editors to build the best possible documentation for customers.
- Respond directly to user feedback and integrate user suggestions to continuously improve your documentation.
Must have qualifications
- 8+ years experience writing documentation for sophisticated enterprise software products.
- Ability to manage time and priorities in a dynamic, fast-paced development environment.
- Experience documenting software systems that are configured through API endpoints and extensible frameworks, as well as a GUI.
- Degree in Computer Science, Technical Communication or a related field, or relevant professional experience.
- Samples that showcase your best work.
Nice to have qualifications
We’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that: Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you.
- Familiarity with React libraries.
- Familiarity with Javascript/Typescript.
- Familiarity with Javascript/Typescript
- Knowledge of Splunk platform products and how customers use them.
Meet the Products and Technology Team
Want to build security and observability products people love AND work with people as smart (and humble) as you are? Our products and technology team delivers digital resilience at enterprise scale with a self-service Splunk portfolio that offers unified security analytics, full stack observability and real-time visibility of streaming data. Learn more about the team, meet our leaders, and hear from Splunk technologists and engineers at
splunk.com/careers/products-and-technology.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Splunk is an Equal Opportunity Employer
Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have
access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Annual Base Pay: $112,000 - $137,600 CAD
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
