SPLUNK SOFTWARE SUPPORT POLICY
Purchased Software with Active Support Subscription:
Splunk provides full Support, including, when available, updates, bug fixes and maintenance releases for twenty-four (24) months from the then-current major or minor release in accordance with Splunk’s Support Terms and Conditions. For example, Splunk will support Splunk Enterprise 7.0 for 2 years after Splunk Enterprise 7.0 is released and when 7.1 is released, 7.1 will be supported for two years from the date of that release. Similarly, Splunk will support Splunk IT Service Intelligence 2.6.1 for 2 years after Splunk IT Service Intelligence 2.6.0 was released.
NOTE: This does not impact the Customers on versions 6.x or prior of Splunk Enterprise who are entitled to receive support from Splunk on then-current major release and the next major release or twenty-four months from the then-current major release, whichever period is longer. To illustrate, below are the release dates for specific versions of Splunk Enterprise:
Release Version |
Release Date |
Supported Until |
End of Support Criteria |
5.x |
Oct. 30th, 2012 |
Nov. 30th 2017 |
7.0 Release |
6.0.x |
Oct. 1st, 2013 |
8.0 Release |
|
6.1.x |
May 6th 2014 |
8.0 Release |
|
6.2.x |
Oct. 7th, 2014 |
8.0 Release |
|
6.3.x |
Sept. 22nd, 2015 |
8.0 Release |
|
6.4.x |
April 5th, 2016 |
8.0 Release |
|
6.5.x |
Sept. 27th, 2016 |
8.0 Release |
|
6.6.x |
May 2, 2017 |
8.0 Release |
|
7.0.x |
Sept. 26th 2017 |
Sept. 26th 2019 |
24 months |
7.1.x |
April 24th 2018 |
April 24th 2020 |
24 months |
7.2.x |
Oct 2nd, 2018 |
Oct 2nd, 2020 |
24 months |
Splunk Extensions:
If any Splunk Extension (Splunk apps and add-ons on Splunkbase) is supported by Splunk, Splunk will provide to Customer with an active support subscription, an initial response and acknowledgement in accordance with P3 terms to any support request. No support is provided by Splunk when the Splunk Extension is “community supported” or not supported.
Splunk may, from time to time, bundle or package certain Extensions with Purchased Software for the convenience of Customers without charging any additional fee for the bundled Extensions. In that case, Splunk will have no obligation to provide support for the Extensions that Customer otherwise is not entitled to receive support. For example, if certain add-ons or apps are packaged with Splunk Enterprise or Splunk Light in a new SKU without additional fees attributable to those add-ons or apps, Splunk will provide support for Splunk Enterprise or Splunk Light only, in accordance with the Support Terms and Conditions and not for the add-ons and apps that are bundled for the convenience of Customers.
Free Software:
Splunk does not provide maintenance or support for Free Software or to Customers with no active support subscription.
Others:
Splunk is not obligated to ensure backward compatibility of its premium solutions or other Splunk Extensions with a prior version of Splunk Enterprise. We encourage Customers to use the latest version of our Software as much as possible.
Third-party content or partner apps on Splunkbase are not supported by Splunk.