IT departments are most effective when IT services are measured against business objectives and defined performance indicators. But tracking performance of these services has historically been a challenge.

This complimentary webinar explains how you can design, build and map performance of your IT services--improving support of critical business functions, processes and applications.

Topics include:

  • Best practices to design and build an effective service model
  • Techniques to deconstruct a service into its component parts
  • How to build meaningful "glass tables" in Splunk ITSI for real-time insights into service health and key performance indicators

Speakers:

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