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Security and Risk Management

Service Operations Analyst, Splunk Global Security (SGS)

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Overview

The Splunk Global Security (SGS) organization is seeking a Service Operations Analyst (SOA) to help keep the wheels turning across our diverse service offerings. This position is ideal for anyone with ITSM experience, past exposure to cybersecurity, and a knack for running and improving processes.
The focus of this role is on “keeping the lights on”ensuring day-to-day operational excellence across existing security services. You’ll lead and respond to operational incidents, coordinate with service owners on issue resolution, and help evolve support processes to meet changing business and security demands.
 
This is a blend of operations, incident coordination, process enablement, and light-touch project management, with the opportunity to grow deeper into any of those areas.

Meet the Team

Our SGS organization is led by Splunk’s Chief Information and Security Officer (CISO). The team's purpose is to deliver a comprehensive set of services, crafted to successfully defend and protect Splunk and its customers. The Strategy, Planning and Operations (SPO) Team within the SGS organization consists of three functions - Technical Program Management, Service Delivery Management, and Service Operations. Learn more about SGS, meet our leaders, and hear more from our Splunk security experts at splunk.com/careers/splunk-global-security.

Responsibilities

Delivery Oversight: Own and operate the day-to-day execution of services required to run the SGS business, ensuring services run smoothly.
 
Service Facilitation:
  • Facilitate communication and coordination between multiple teams (i.e., between SGS and non-SGS partners (e.g., Finance, Procurement, Engineering)) to ensure successful service outcomes.
  • Participate in the intake, prioritization, and tracking delivery of enhancements, and recurring service activities.
  • Assist with light project coordination—scheduling meetings, and supervising action items.
Operational Support:
  • Support service teams with continuous improvements and maintenance of runbooks, workflows, other process documentation, and raise partner concerns in line with established governance.
  • Apply ITSM principles to handle incidents, problems, and service requests through their process.
Reporting and Metrics:
  • Define and use dashboards and reports that provide transparency into delivery status, risk areas, and service effectiveness.
  • Leverage Splunk products for visibility and alerting, where applicable, to support service reliability and incident detection.
Collaborator Management: Develop strong relationships with internal and external partners and multi-functional teams to ensure clarity and accountability in service execution.

Must-have Qualifications

  • 2–4 years of experience in IT Service Management (ITSM), IT Operations, or similar technical operations roles.
  • Demonstrated ability to run and improve upon business critical service offerings including resolving operational issues
  • Proficient with tools such as JIRA and ServiceNow.
  • Excellent written and verbal communication skills.

Preferred Qualifications

We’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that: Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you.
  • Experience with security operations, cybersecurity tools, or general InfoSec environments.
  • Foundational project coordination experience (task tracking, scheduling, meeting facilitation).
  • Service delivery mentality with a desire to improve and optimize support processes.
  • Exposure to Splunk products (e.g., Enterprise, SOAR, or Splunk Cloud).
  • Experience supporting or coordinating service delivery in a cloud or hybrid environment.
Splunk is an Equal Opportunity Employer
Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Splunk's Hiring Practices

Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

We value diversity, equity, and inclusion at Splunk and are committed to equal employment opportunity. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. Splunk is impacted by the mandates outlined for U.S. Government contractors in President Biden’s Path out of the Pandemic: COVID-19 Action Plan. As a result, Splunk requires U.S. employees, whether assigned to an office or 100% remote, to provide proof of full vaccination, as defined by the CDC. Splunk provides reasonable accommodations for employees who have qualifying medical or religious reasons.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

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