Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.
Role Summary
Over the past few years, Splunk has been evolving how we develop and deliver our products to our customers. Through building internal platforms, services, and practices, we have been empowering our developers to own product quality, operations, and reliability. While we have made great strides in our journey to shift left, there is much room to grow.
That's where we need you. We're looking for an accomplished engineering leader to bring their experience and expertise in the software development lifecycle (SDLC) to evolve how Splunk developers observe their services.
You will play the pivotal role in driving a strategic vision for how developers consider and consume observability in building, testing, and operating services. This role empowers you to be a catalyst for positive change, driving innovation and improvement across the entire software development process. Your ability to ideate, gain buy-in, and effectively roll out changes will be pivotal in shaping the future of our engineering culture and the experience felt by each and every customer.
Meet the Team
Splunk is a 20-year old / multi-million LOC product suite with over 2,000 engineers working across it.
The organization you are joining is responsible for the end-to-end feedback cycle of code to customer back to developer. We provide services for producing and consuming logs, metrics, and telemetry as well as generating meaningful data-driven insights. You would be the Engineering Manager leading teams that maintain our observability tools.
Your peers will be other Engineering Managers that lead other parts of developer observability focusing on alert automation, and response) as well as principal engineers and product managers who drive data ingestion quality, usability, and SRE standards.
What we offer you
- A constant stream of new things to learn. You'll learn how our whole stack works, from code compilation to log/metric observation in the wild. We're also always expanding into new areas like bringing in open source projects and contributing back, exploring new technologies, and seeking new ways to make our ecosystem more developer-friendly.
- Impact. We give our leaders an environment in which they can contribute from day one while also providing opportunities for learning and growth.
- Skilled and dedicated peers, all the way from engineering to product management and customer support. We are an engineering and product-focused company. Our engineers take a leading role in designing, architecting, building and testing our product.
- Growth and mentorship. We believe in growing engineering leaders through partnership and mentorship opportunities.
- A stable, collaborative and supportive work environment. We are totally remote friendly. You can choose to work from a Splunk location or you can be in any US time zone and work with the rest of the team around the globe.
- Work-life balance. We don't expect people to work 12-hour days. We want you to have a successful time outside of work too. We trust our colleagues to be responsible with their time and commitment, and believe that balance helps cultivate an outstanding environment.
What you'll get to do
- Bring and share your diverse ideas and lived experiences to set the standard for what good observability and reliability could look like.
- Orchestrate the creation of innovative approaches for expanding our observability platforms and empower automation and data-driven insights.
- Collaborate closely with customer support and engineering teams to understand their needs and challenges with our products.
- Partner with sister teams across the company (from developers to customer support and more) to create a cohesive story of how a product change gets into our customer's hands.
Must-have Qualifications
- Extensive background (12+ years) in engineering with at least 5 in management focusing on service observability for enterprise software.
- Deep knowledge and ability to use observability tooling.
- Experience tuning alerts and understanding best practices related to alerting.
- Familiarity with hybrid delivery models, delivering software to both customer-managed and cloud-hosted environments.
- Background in maintaining 24x7 production systems for customers.
- Experience supporting customers in a SaaS environment.
- Excellent communication skills and a history of collaborating effectively with cross-functional teams.
Nice-to-have Qualifications
We’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that: Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you.
- Participated in crafting and delivering software as a service and working with cloud infrastructure services such as AWS EC2, S3, Kubernetes, etc. is desirable but not required.
- Experience working with multiple cloud providers (like AWS, GCP, and Azure).
- Implemented multiple types of observability (logs, metrics, events, telemetry) for large-scale software deployments.
- Experience as a manager of managers with a span of control consisting of 20+ people.
Splunk is an Equal Opportunity Employer
Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have
access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
